Automatic call evaluation
Every conversation is scored instantly with AI — no manual listening queues or delayed feedback.
AI call intelligence
Get every call rated in real time
Automatic evaluation, accuracy checks, and quality scoring — so your team improves with every conversation.
Everything you need to master call quality
From automatic scoring to sales insights — one platform for supervisors, QA teams, and revenue leaders.
Information accuracy
Fact-checking and correctness metrics flag misstatements before they become compliance or churn risks.
Conflict detection
Sentiment timelines and escalation signals surface tension early so agents can de-escalate or supervisors can intervene.
Unanswered questions
Track unresolved customer questions and incomplete resolutions across your call log — nothing slips through.
Quality assessment
Structured scorecards, compliance checks, and agent benchmarks give you a consistent view of team performance.
Sales optimization
Connect call quality to outcomes — identify top performers, coaching opportunities, and patterns that close deals.
See the full picture on one screen
Drill from team KPIs into individual calls: sentiment trends, question paths, transcripts, and AI-generated quality breakdowns — all in one place.
- Team and agent performance at a glance
- Per-call sentiment and resolution paths
- Filters by call type, category, and status
- Real-time ratings as calls complete
Ready to elevate your call center?
Contact us to see CALLENS.solutions in action.